RETURNS

We accept returns within 14 days of receiving your order.

To be eligible for a return:

• The item must be unused
• The item must be in its original packaging
• Proof of purchase is required

NON-RETURNABLE ITEMS

For hygiene and safety reasons, certain products cannot be returned once opened (such as cosmetic and skincare products).

REFUNDS

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed and automatically applied to your original method of payment within a few days.

LATE OR MISSING REFUNDS

If you haven’t received your refund yet:

1. Check your bank account
2. Contact your credit card company
3. Contact your bank

If you still have not received it, contact us.

EXCHANGES

We only replace items if they are defective or damaged.

SHIPPING RETURNS

To return your product, contact us first:

📧 info@karilacosmetics.com

Shipping costs are non-refundable. Return shipping costs are the responsibility of the customer.

DAMAGED OR INCORRECT ITEMS

You must contact us within 24 hours after delivery with photos as proof.

CONTACT

📧 info@karilacosmetics.com
📞 WhatsApp: +18733554909
📍 53 Bellehumeur, Gatineau, J8T6K5